FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

Order Placement

You can place your order in a few simple steps –-

  • Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag
  • Step 2: Register with VERYMISS by clicking on the “Account” button on the top right hand corner of the page and clicking on “Sign Up”
    • When you sign up for your VERYMISS account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
    • While this sign-up step is optional, we highly recommend that you do create a VERYMISS account. You will be able to rate and review products, avail members-only coupons/offers, and more!
  • Step 3: You can then click on your shopping cart in the top right corner of the page. To receive additional discount on your order, coupon codes are pre applied (if any) to your cart.
  • Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
  • Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.
  • Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email and SMS confirming your order.
  • Step 7: Enjoy your VERYMISS order!

If you have any further questions, you can call us on +91- 9028832835 or write to us at care@verymiss.in

Sure you can! Just add all the products you wish to buy onto your shopping cart and then click the “Checkout” button. This way you can save on any additional shipping and COD charges!

Yes, you can leave items in your shopping bag. Your cart is also synced across all platforms if you’re registered with us and signed in!

However the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your shopping bag.

Yes, you do need to have an account to place an order on VERYMISS.

A VERYMISS account allows you to:

1. Track all past and present orders at any time in one place!

2. Rate and review products!

3. Never fill in your address and payment details more than once!

4. Receive discounts on future purchases!

5. Syncing of products in a cart across platforms!

We are currently not sending out bulk orders through website. You can place the order on the website limited to 5 quantities per product.

You can contact on +91-9028832835 for bulk orders.

Unfortunately, the system does not allow us to make any changes to the order once Placed. However, you may cancel the order at any point in time, before delivery & place a fresh one. We cannot cancel a particular product(s) before dispatch but will have to cancel the entire order.

Payments

VERYMISS offers you several easy to use payment options. You name it and we have it!! These include:

1. Debit and Credit Cards (Visa, MasterCard & Rupay)

2. Net banking (with over 30 banks)

3. Cash on Delivery/ Pay On Delivery

4. Wallet options from Paytm, Mobikwik, Ola Money Postpaid.

5. UPI- BHIM UPI, Paytm UPI & Google Pay.

We believe in passing all the cost benefits to our customers. Which is why the products we sell on VERYMISS are usually discounted. However, as there are logistics costs involved in shipping your order to you, we require the order value to be of a certain amount to cover those charges. For Prepaid orders up to Rs 499, there is a flat shipping charge of Rs 50. Free shipping is available on cart value of over Rs.499/-.

And a COD charge of Rs.50 up-to order of Rs.999/-. Free COD is available on cart value of over Rs.999/-.

It’s as safe as it can get !! All online transactions at VERYMISS use a secure HTTPS (Hypertext Transfer Protocol Secure) page. Regular pages you visit are only HTTP (Hypertext Transfer Protocol). All card payments at VERYMISS are authenticated using a 3D Secure page for card payments which has been mandated by the Reserve Bank of India. These are industry-standard secure payment methods so that we can ensure that all your online transactions at VERYMISS are processed in an extremely secure environment.

3D secure password has been made mandatory by the RBI to ensure safe & secure online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:

  • When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
  • The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

There are no hidden charges when you make a purchase on VERYMISS.  The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable. Taxes may be applicable on orders placed using a discount coupon.

In case the amount has been deducted from your account and VERYMISS.com has not received the amount, it would reflect back in your account in 2- 4 business days from the payment gateways end. If you have not received the amount in the provided timeframe, we request you to check the order status in case if it is placed. If not, please contact your bank/payment gateway, for further assistance as there might be an issue from your bank’s end. If the payment is received by VERYMISS.com later, we will reverse the amount and you may place a fresh order.  The time frame for the following remain as specified earlier:

Credit Card, Debit Card, Net Banking, UPI – 7-10 business days.

Ola Money Postpaid, Paytm Wallet,  Mobikwik wallet 1-2 business days.

MY ORDERS

Once your order is confirmed, you will come on to a confirmation page displaying a unique Order ID, listing of the item(s) you have ordered and the expected delivery time. Additionally, you will receive an Email and SMS confirming your order. You can also visit the ‘My Orders’ section on the Purplle app or website to check the status of your order.

– Sometimes we don’t receive confirmation of your payment from the payment gateway. This happens very rarely. If the payment confirmation is received within the hour, we’ll verify and process your order. If not and we’ve received your payment after that, we’ll refund your payment. This can take upto 7-10 working days for the refund to reflect in your account. In some cases your money is debited from your bank account, however we’ve not received it as well. In such cases your bank will credit your account in 48-96 hours.

You can track the status of your order/shipment by going to Profile > My orders > Select your order / View order details > Track shipment.

We’re happy to let you know that all of our orders are dispatched in one day.

We are pleased to say, 95% of our orders are delivered within 4-6 days from the date of order. You can use the pincode checker on the product page to find out the estimated delivery time for that product even before you choose to place the order with us.

If you’ve already placed your order with us, you can check the estimated date of delivery of your shipment by going to My Orders > Select your order > View order details > Track shipment.

STILL HAVE QUESTIONS? CONTACT US

CONTACT US

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